Customer Rewards aim to foster active involvement, communication, and interaction between users and the Tabby platform.

 These Rewards are designed to facilitate customer engagement, satisfaction, and loyalty by offering personalized experiences, interactive interfaces, real-time support, and channels for feedback and collaboration.

All of the above aim at enhancing the overall service experience and fostering a strong relationship between the users and Tabby.

Here, you can discover various aspects of "Cashback," which is accessible to all registered Tabby users for UAE, KSA, and Kuwait. To be eligible for cashback, customers need to initiate their shopping journey on Tabby's website or app and shop at participating stores. 

Notably, customers can earn cashback by splitting their purchases through Tabby or if they do not use Tabby's payment method while checking out on the merchant's website/app.

The way it works is that merchants pay Tabby a commission for referring our customers to their websites, and Tabby, in turn, shares a portion of that commission with the customers as cashback.

Customers have the option to filter partners offering cashback on both the app and the website. 

To apply a filter on the app, customers should click on "Deals" and then select the "Cashback" button. This will display a list of merchants who provide cashback offers.

To apply a filter on the website, customers should click on "Ways to pay" and choose "Cashback" from the drop-down menu. Afterward, click on "Shop now" and on the directory, deselect the "Split in 4" option to obtain precise results regarding merchants that offer cashback.

The customer might not have started the shopping journey on Tabby. Unfortunately, if the customer did not click through to the store of choice via Tabby before the order, we will not be able to track the customer's order and thus no Cashback will be awarded.

The customer may not have followed the Merchant Store’s Terms & Conditions when placing an order through Tabby. Every partner store comes with a unique set of Terms and Conditions. If a customer fails to adhere to them when ordering, our partner stores will not validate the Cashback. Each partner store's Terms & Conditions can be accessed on the tabby Store pages.

The customer order(s) was/were made less than 48 hours ago. Cashback takes up to 48 hours (and in some cases, longer) to be processed and reflected in a customer account. An e-mail and SMS will be sent to notify the customer of a successful Cashback. Alternatively, the customer can check on the tabby account under the “Pending” tab after 48 hours.

The customer placed the order using ad blockers/unblockers applied to their browsers.

The customer clicked on a third-party offer/advertisement link before or during the purchase journey.

The URL used to make a purchase was manually edited.

The customer did not have an empty basket before clicking on the merchant link (the items already in their shopping basket before clicking the link will not be counted for cashback).

Customer used a discount code from somewhere else (they can use discount codes on the merchant’s website, but not any other discount code), cashback will be rejected if a discount code from anywhere else is used.

Customers should not leave the merchant’s website after clicking the link through Tabby and clicking on the brand’s website from anywhere else, otherwise, tracking will be lost.

If part of the shipment was returned, the cashback amount will be updated according to shipped and delivered items only.

Accounts that engage in fraudulent orders/activities to game/cheat the cashback system will be banned, and cashback forfeited.

To know more about the wallet withdrawal process, please refer to this response card "Wallet Withdrawal".

To know more about the wallet withdrawal process, please refer to this response card "Cashback Concerns".